Shipping & Returns Policy

Shipping

At Rancho Retro Games, we take pride in our shipping process to ensure your order arrives safely and promptly. We offer standard domestic FREE shipping on all orders over $35. With a handling time of just 24 hours, we strive to get your games to you as affordably and quickly as possible.

Domestic Shipping Options

We ship all orders via USPS to ensure reliable and timely delivery. Our shipping options include Economic (FREE), USPS Ground, Priority Mail, and Priority Mail Express, giving you the flexibility to choose the best shipping method for your needs. Whether you prefer a more economical option or need your retro games and consoles delivered quickly, we’ve got you covered.

• Free Shipping (5-7 Days)
• Ground Advantage (3-5 Days)
• Priority Mail (2-3 Days)
• 2 Day Priority Mail Express (2 Days)
• Next Day Priority Mail Express (1 Day)

International Shipping

We offer international shipping to most countries. Please note the following details regarding our international shipping process:

• Delivery Time: Most international orders are received within 1-3 weeks after purchase, depending on your location and local postal services.
• Expedited Shipping: We also offer expedited international shipping options for faster delivery. Please select this option at checkout if you need your order sooner. *Please note: Rancho Retro Games is not responsible for any carrier or customs processing delays.
• Shipping Costs: Shipping rates vary depending on the destination country. The final shipping cost will be calculated at checkout based on your location.
• Customs Fees and Duties: Please be aware that you, the customer, are responsible for any customs fees or duties that may apply. These fees are determined by your local government, so we recommend familiarizing yourself with the customs regulations in your country before placing an order.

Please ensure all shipping address information is accurate, including a valid email address and phone number. Rancho Retro Games is not responsible for items shipped to an incorrect or incomplete address provided by the customer.

Track Your Order

Track your order with ease! We provide tracking on every order for your peace of mind. Visit our Track Order page for updates.

Holidays and Shipping Delays

Please note that shipping delays may occur during national observed holidays due to postal service closures. While USPS provides estimated shipping times, they are not 100% guaranteed, and occasional delays may happen on their end. Despite our best efforts to process and ship orders quickly, delays can sometimes occur on our end as well. However, we always strive to be honest and transparent with our customers. We are committed to maintaining open communication and will keep you informed of any potential delays with your order. Thank you for your understanding and patience.

Signature Requirement

For orders valued at $200 or more, we require a signature upon delivery to ensure your package arrives safely. Additionally, if we believe a signature will help ensure the package reaches the proper recipient, we may require it for added security.

Returns

Our returns policy is designed to ensure your satisfaction. Below, we’ll cover eligibility, the return process, timeframes, and condition requirements for returning your games, consoles, and accessories.

90 Day Guarantee Warrantee

At Rancho Retro Games, we want you to be happy with your purchase! If any items are defective and do not meet your satisfaction, you have 90 days to return them. While we strive to get it right 100% of the time, this window is here for your peace of mind. During this 90-day period, you can choose an exchange or store credit. Additionally, we offer full refunds within 30 days of your purchase date (shipping not included).

Please note that sealed products cannot be returned once opened.

The Return Process

• Determine your product purchased from Rancho Retro Games is eligible to be returned.
• Reach out to us via e-mail at [email protected] and let us know why you are returning your item:
  • “Product is defective”
  • “Product was not as described”
  • “Product was damaged in transit”
  • Etc.
• Pack ALL contents of your item in a package.
• Ship the package to the provided address.
• Once received and approved, we’ll process your exchange, store credit or refund within 2 days.

Return Disclaimer

At Rancho Retro Games, our top priority is ensuring that you are a happy customer. We are committed to providing an honest and transparent service, striving for great transactions 100% of the time. However, we understand that issues may occasionally arise.

While we aim to accommodate genuine concerns, we have a zero-tolerance policy for scammers or dishonest customers attempting to take advantage of our business. Any fraudulent activities will be promptly addressed, and those involved will be banned from future transactions. We appreciate your understanding and cooperation in maintaining a fair and trustworthy shopping experience for all.

Have Questions?

E-Mail us at [email protected]. We want to hear from you with any questions, comments, or concerns!